At Al Quran Visions, we are committed to providing exceptional customer service and ensuring a seamless learning experience for all our students and parents. Our Customer Care Policy outlines our responsibilities, communication standards, and resolution process to maintain transparency and trust.

Our Commitment

We strive to provide:

• High-quality educational services with personalized learning experiences.
• Responsive and professional support for all inquiries and concerns.
• Clear and transparent communication regarding classes, schedules, and policies.
• A respectful and inclusive environment for all students, parents, and instructors.

Customer Support Services

Availability

Our support team is available 24/7 to assist with any queries. You can reach us via:

• Email: info@alquranvisions.com
• Phone: +44 7534 534704
• Live Chat: Available on our website

Assistance We Provide

We offer comprehensive support for:

• Enrollment & Registration – Helping students and parents complete the process smoothly.
• Technical Support – Resolving connectivity or platform-related issues.
• Class Scheduling – Assisting with class timings, rescheduling, and changes.
• Billing & Payments – Addressing inquiries about tuition, payment methods, and invoices.
• Learning Support – Providing guidance on lessons, resources, and curriculum.

Communication Standards

Response Time

We ensure quick responses to all inquiries:

• Emails & Messages: Response within 12 hours.
• Live Chat & Phone Calls: Immediate assistance available 24/7.

Service Updates

We will notify students and parents about:

• Class schedule changes.
• Important policy updates.
• Holiday notifications.
• Special promotions or educational resources (optional).

Student & Parent Responsibilities

To ensure a smooth learning experience, we expect students and parents to:

• Maintain respectful communication with instructors and support staff.
• Provide accurate contact information for timely updates.
• Follow payment deadlines to avoid service disruptions.
• Report any issues or concerns as soon as possible for quick resolution.

Complaint & Resolution Process

How We Handle Concerns

We take customer concerns seriously and follow a structured resolution process:

1. Submit your concern via email, live chat, or phone.
2. Receive an acknowledgment within 12 hours.
3. Resolution plan provided within 48 hours.
4. Follow-up check to ensure satisfaction.

Continuous Improvement

To enhance our services, we regularly:

• Collect student and parent feedback.
• Implement improvements based on user experience.
• Provide instructor training programs.
• Upgrade our platform for better performance.

Contact Us

For any questions, assistance, or feedback, please reach out to us:

• Email: info@alquranvisions.com
• Phone: +44 7932 480946
• Live Chat: Available on our website

At Al Quran Visions, we are dedicated to providing a supportive and enriching learning experience. Your satisfaction and progress are our top priorities.